Shipping policy

ORDER PROCESSING: Please allow 24 Hours to process your order. Expect an email within 48 Hours to let you know your order is on the way!

STORE PICKUP -  Rooksbridge Farm, Mendip Road, Rooksbridge, BS26 2UL Orders can be picked up by appointment only. An email will be sent when your order is ready for pickup. Shipping Policy Template  1  of  3  LOCAL DELIVERY  During checkout, enter your address and choose the ship option. Click the "continue to  shipping" button. Local delivery is available for addresses within 20 Miles of our Warehouse.  If the local delivery option does not show up during checkout, your order is not eligible for  local delivery.  Orders placed before 12 noon during store hours MON - FRI - 9am - 5pm will be dispatched the same  day. Orders placed outside of these hours will be dispatched the next day we are open.  When your order is ready for delivery, you will receive an email with real-time tracking  information.  FLAT RATE SHIPPING  Orders are generally shipped within 24 Hours using the Pallet Network. Flat rate shipping fee of £25 - £50 (depending on size of Item) applies to orders shipping  to UK Mainland addresses. Optional: We do not ship outside of England, Scotland or Wales at this  time.      REFUNDS,, RETURNS AND EXCHANGES  We accept returns up to 30 days after delivery, if the item is unused and in its original  condition, and we will refund the full order amount minus the shipping costs for the return.  In the event that your order arrives damaged in any way, please email us as soon as possible  at simon@j30.co.uk with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution.  If you have any further questions, please don't hesitate to contact us at simon@J30.co.uk